Troubleshooting
When an export fails
Find your symptom below.
Find your symptom
Export is locked or asking for payment
Every destination needs an export unlock.
- 1Unlock the single project for a one time fee.
- 2Or subscribe to Max for unlimited project exports.
It says some patterns are not compatible
A few code patterns cannot be represented in the destination yet.
- 1Press Fix automatically.
- 2UpBuilder converts them, then export again.
Pasting into Webflow does nothing
The clipboard did not carry the Webflow payload, or nothing was selected on the canvas.
- 1Use the Copy button in UpBuilder rather than copying text by hand.
- 2Open the UpBuilder extension in the Webflow Designer and connect it.
- 3Select Body on the canvas, click the canvas, then press Cmd V or Ctrl V.
- 4Press Copy again if you copied anything else in between.
Webflow text fell back to Arial
The fonts are not installed in the Webflow site.
- 1Open Site Settings and add the fonts.
- 2Paste the page again so the styles resolve.
A Webflow carousel or marquee does not move
These need scripts, and marquees need an interaction bound by hand.
- 1Copy the scripts listed in the export panel.
- 2Paste them into Site Settings, Custom Code, in the Head and Footer as shown.
- 3For a marquee, bind its animation to an On page load interaction.
My WordPress theme header and footer disappeared
Pages import on Elementor Canvas, which hides theme chrome by design.
- 1Open the page in WordPress.
- 2Change the page template from Elementor Canvas to your theme template.
The Elementor menu is empty
The menu widget needs a real WordPress menu to point at.
- 1Create a menu in WordPress under Appearance, Menus.
- 2Open the page in Elementor and select the menu widget.
- 3Choose your menu in the widget settings.
Images are missing from my media library
Elementor templates reference images by URL rather than bundling them.
- 1The images still display, hosted by UpBuilder.
- 2To host them yourself, upload them to WordPress and repoint the widgets.
Getting help
Use Report Issue in the build header, or email support@upbuilder.ai. Support usually replies within 24 hours.