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Troubleshooting

When an export fails

Find your symptom below.

Find your symptom

Export is locked or asking for payment

Every destination needs an export unlock.

  1. 1Unlock the single project for a one time fee.
  2. 2Or subscribe to Max for unlimited project exports.
It says some patterns are not compatible

A few code patterns cannot be represented in the destination yet.

  1. 1Press Fix automatically.
  2. 2UpBuilder converts them, then export again.
Pasting into Webflow does nothing

The clipboard did not carry the Webflow payload, or nothing was selected on the canvas.

  1. 1Use the Copy button in UpBuilder rather than copying text by hand.
  2. 2Open the UpBuilder extension in the Webflow Designer and connect it.
  3. 3Select Body on the canvas, click the canvas, then press Cmd V or Ctrl V.
  4. 4Press Copy again if you copied anything else in between.
Webflow export
Webflow text fell back to Arial

The fonts are not installed in the Webflow site.

  1. 1Open Site Settings and add the fonts.
  2. 2Paste the page again so the styles resolve.
A Webflow carousel or marquee does not move

These need scripts, and marquees need an interaction bound by hand.

  1. 1Copy the scripts listed in the export panel.
  2. 2Paste them into Site Settings, Custom Code, in the Head and Footer as shown.
  3. 3For a marquee, bind its animation to an On page load interaction.
Webflow export
My WordPress theme header and footer disappeared

Pages import on Elementor Canvas, which hides theme chrome by design.

  1. 1Open the page in WordPress.
  2. 2Change the page template from Elementor Canvas to your theme template.
Elementor export
The Elementor menu is empty

The menu widget needs a real WordPress menu to point at.

  1. 1Create a menu in WordPress under Appearance, Menus.
  2. 2Open the page in Elementor and select the menu widget.
  3. 3Choose your menu in the widget settings.
Elementor export
Images are missing from my media library

Elementor templates reference images by URL rather than bundling them.

  1. 1The images still display, hosted by UpBuilder.
  2. 2To host them yourself, upload them to WordPress and repoint the widgets.

Getting help

Use Report Issue in the build header, or email support@upbuilder.ai. Support usually replies within 24 hours.